I ordered on the 3rd of January and I have still not received my order. They took the money out of my account on the same day. I was understanding about the delay for a few weeks but I quickly realised this is a company with a terrible customer service when they stopped answering my emails as soon as I asked for my money back. I understand there is brexit but this delay/lack of communication/unanswered emails is really bad... I believe the parcel is now lost or they haven’t sent it. They are also not sending me a tracking number when I asked for one... it says it all !!! I am really disappointed as I was really looking forward to my products. I just want my money back...
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The French Beauty Destination. All your favourite brands at the best price: Avène, Nuxe, La Roche-Posay, Bioderma, Uriage, Melvita.
