The product quality is great, however the customer service is completely lacking. I spent $500 on cloaks and was told to wait up to 18 days for a shipping notification. After over a month of waiting with no responses at all, I started reaching out to check the status of my order. I reached out through email, phone, and social media over the course of the next month and did not get one single response from anyone at electro threads. Even just to tell me that my order was indeed being made, but was late. It took almost two full months to get my order. Yes the cloaks are cool and comfy, but the transparency and communication from the company were a real let down and I will shop elsewhere in the future for gear like this.
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Electro Threads is spreading good vibes and positivity through wearable artwork, handmade tapestries and magical blankets! The exclusive designs we place on our products are each hand-drawn or digitally painted by artists from all over the world! Our products are made-to-order in the USA and each purchase helps to support one of these incredible artists.
