Review Time
Electro Threads has incredible products! I've been ordering with them for years, everything from Cybercloaks to Shoes. The designs are memorable and I get compliments and questions from random folks on the street all the time about them.
Hands down the worst customer service I've ever experienced. Ordered an item in January that was supposed to have a 12 week production time. After 14 weeks, I reached out to them and they said to allow another 2 weeks as there had been a delay in production. 2 weeks later and still no update in the order status so I reached out again and they admitted they had lied in their previous email, and that production hadn't even started yet. After that any further emails I sent them for updates went completely ignored. Had to resort to bashing them on their social media and submitting a complaint to the BBB, which is when I finally received the item in June, nearly 3 months late. The cloak i bought from them is lovely, but definitely not worth the aggravation I was put through dealing with them, and i honestly cant even enjoy wearing it at this point. Also came to find afterward that many others have had similar experiences dealing with them as well. Will never buy anything from this company again
The product quality is great, however the customer service is completely lacking. I spent $500 on cloaks and was told to wait up to 18 days for a shipping notification. After over a month of waiting with no responses at all, I started reaching out to check the status of my order. I reached out through email, phone, and social media over the course of the next month and did not get one single response from anyone at electro threads. Even just to tell me that my order was indeed being made, but was late. It took almost two full months to get my order. Yes the cloaks are cool and comfy, but the transparency and communication from the company were a real let down and I will shop elsewhere in the future for gear like this.
It has been 4 months since we placed our order (~$900 CAD). In that timeframe, I have reached out 3 times via email and chat and have been responded to 0 times. Our order has not even shipped yet and I can't even access the items we paid for. I am currently in the process of filing q chargeback through my credit card company for fraudulent, unfulfilled items. This company lies, blatantly ignores their own policies and promotes fraudulent sales practises. Avoid them unless you'd like to waste months of your time without a single update, reply or idea if what you've paid your money for, is ever going to arrive.
Disappointing all around.I messaged twice to get a size change immediately after I ordered and was ignored both times.When the shorts arrived they didn't look the same as they did online The order took a month to arrive.Customer service is non existent so you better not need an exchange or have ordered the wrong size.
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Electro Threads is spreading good vibes and positivity through wearable artwork, handmade tapestries and magical blankets! The exclusive designs we place on our products are each hand-drawn or digitally painted by artists from all over the world! Our products are made-to-order in the USA and each purchase helps to support one of these incredible artists.
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