Hands down the worst customer service I've ever experienced. Ordered an item in January that was supposed to have a 12 week production time. After 14 weeks, I reached out to them and they said to allow another 2 weeks as there had been a delay in production. 2 weeks later and still no update in the order status so I reached out again and they admitted they had lied in their previous email, and that production hadn't even started yet. After that any further emails I sent them for updates went completely ignored. Had to resort to bashing them on their social media and submitting a complaint to the BBB, which is when I finally received the item in June, nearly 3 months late. The cloak i bought from them is lovely, but definitely not worth the aggravation I was put through dealing with them, and i honestly cant even enjoy wearing it at this point. Also came to find afterward that many others have had similar experiences dealing with them as well. Will never buy anything from this company again
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Electro Threads is spreading good vibes and positivity through wearable artwork, handmade tapestries and magical blankets! The exclusive designs we place on our products are each hand-drawn or digitally painted by artists from all over the world! Our products are made-to-order in the USA and each purchase helps to support one of these incredible artists.
