El Pollo Loco app offers DO NOT work with their kiosk ordering system. I have had this failed experience on three visits. Order staff have no clue on a local remedy. I sent a query to El Pollo Loco to remedy the issue but no one bothered to reply.After a 1 star Yelp review, a company flack sent me a link for help. Waited 10 business days. Nothing. I used to eat there 3-4 times a month. But with such poor customer service, I will boycott El Pollo Loco. I don’t patronize retail outlets who show contempt to their loyal customers
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El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
