Review Time
El Pollo Loco app offers DO NOT work with their kiosk ordering system. I have had this failed experience on three visits. Order staff have no clue on a local remedy. I sent a query to El Pollo Loco to remedy the issue but no one bothered to reply.After a 1 star Yelp review, a company flack sent me a link for help. Waited 10 business days. Nothing. I used to eat there 3-4 times a month. But with such poor customer service, I will boycott El Pollo Loco. I don’t patronize retail outlets who show contempt to their loyal customers
I love El Pollo Loco, and find their food tasty and satisfying. But I’ve learned that the north Indio location, which I live closest to, seems to always miss an item in my order. Again tonight, I got home with my order and there were no tortillas. I’ve had this happen numerous times at the north Indio location where something was missing in the order. I think I’ve learned that I need to rummage through the entire bag to make sure everything is there before leaving the drive-through.I’ve never had a problem at any other location except for North Indio.
La Cienega drive thru-around 6:30pm. Everything was pretty good,just the green sauce & guacamole was kind of spicy. Anyways,I chose mac & cheese,I found a piece of PLASTIC inside! I don't know from where or how it got there. Disgusting & dangerous! I took a pic of it but I can't download it here
Wendy's had: "Wheres the Beef?", now El Pollo Loco has: "Wheres the Chicken?" I ordered a 3 piece chicken dinner consisting of two chicken breasts, and one wing along with an ala carte chicken breast for my wife. The chicken breasts are chopped into very small pieces and have very little meat. I complained about my wife's ala carte chicken beast and they offered me a thigh which I took. This keeps happening all the time. We're pretty much done with El Pollo Loco.
They have changed here in Menifee, Ca. Zero customer service waited for over 7 minutes the customer behind me left. You have to order on one of there machine now no senior discount. I’m done won’t go back I can get a better meal at an independent Mexican restaurant for the same price. Use to go to Habit for great Burgers but after won the award for best Burgers they changed the meat don’t like it now also won’t go back there. I’ll go to in-in out better quality and cheaper.
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El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
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