We hired this service for my 28 year old brother’s funeral. They were to pick us up at 8:30am and we had a few destinations. At 8:35am I called asking for a status update and was told I would be called right back. 10 minutes later I decide to call back and was told the driver is stuck in traffic. I told the dispatcher that we are already late to the funeral and to have the limo meet us at church to continue our trip from there. The limo never showed up even at the church to continue our trip. They completely botched my brothers funeral.When I called to ask for a refund it was admitted to me the driver was not in traffic he had overslept.Horrible customer service. If I had not called I would still be waiting for the limo. On top of it they lied the whole way through.
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Empire Limousine International – Global Luxury Transportation You Can Rely On
Empire Limousine International is your trusted partner for premium chauffeured transportation across the globe. With over two decades of experience, we specialize in providing safe, professional, and seamless travel experiences in major cities like New York, Los Angeles, Miami, and London.
Whether you need airport transfers, executive travel, or special event service, our extensive network of licensed chauffeurs and affiliate partners ensures every ride is delivered with excellence. We don’t own the vehicles—we own the service standard.
Experience comfort, punctuality, and discretion—every time you ride with Empire.
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