I first hired Ferrelgas in the fall of 2024 to supply propane to heat my home. I asked for 2 120 gallon tanks to be set. They refused and only set one tank. The first delivery was fine. I ran out of propane in 15 days. I called in for a delivery. They came 10 days after I ran out in December. 10 days after the delivery I asked for another delivery. I got a message 15 days later saying that the driver couldn't get in my flat plowed driveway at 8pm on a Saturday so they canceled my delivery. I checked my security cameras at the end of my driveway that cover my driveway, Rt 21 and German Hollow Rd. There was no sign of any propane truck here or even on the roads that night. I ran out of propane/heat again. I called them on Monday as the office was closed on the weekend. I was met with hostility by the agent so I asked for a supervisor. The supervisor called me back and said that no one told her or documented that there was a delivery attempt at my house at all. She said the driver just cancelled the delivery. 10 days later, I finally get a delivery. 5 days later, I asked for another delivery knowing it would run out of propane again. I also contacted HEAP to have that applied to my account. 10 days later, they canceled my delivery because the cash from the HEAP was not there even though the letter from HEAP was there. They refused to deliver. I called my local DSS and spoke to the HEAP worker. I also sent an email to the supervisor of Ferrelgas about this issue. I got an apology from the supervisor saying the agent was wrong. 10 days after that and being out of heat, they delivered the propane. 3 days after that, I placed another order. 10 days after that is today and I'm out of propane and I got an email saying the driver was here today and couldn't deliver because my driveway wasn't plowed. I checked my cameras again and no big blue propane truck was here today. I did see UPS and FedX drive in my driveway to make delivery's for me. I asked the FedX driver if he had any issues getting in my driveway. He said it was fine. I sent an email to Ferrellgas and they replied that the delivery is set for 3/10/2025. And I am out of heat again!Also, because I ran out of propane 3 times, I had to run my electric heaters in order to stay warm. That ran up my electric bills to just under $1500. My bill would normally be around $70 a month at most. Turns out that this is typical for this company in Earlville NY
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