The only reason why I gave this company one star is because it wouldn’t let me give a review without giving at least one star. I’ve never dealt with such a horrible company. I’ve had trouble either them from day one , which should’ve been a red flag but I was giving them the benefit of the doubt. 1) when they came to set my tank the guy that was setting the tank was absolutely rude. You could tell he definitely didn’t want to be there working. 2) they kept delaying trenching my line and wouldn’t give me a valid reason why. It was in the spring so being cold was not the issue. 3) I was told when I signed up to place an order in the winter when we had 30%. So I did just that in December 2023. That delivery took a week and a half to be delivered. I then need gas again in February 2024. I ordered gas when I had 30% again. It said I’d have my delivery on or before two weeks out. I waited and waited for an update. Two days before the last day to be delivered (by this point I had 6% left) I get an email that there would be a delay in our delivery and they couldn’t get us a date. I freaked out . I called customer service. One they were super hard to get ahold of, then when I finally got ahold of someone. They were absolutely horrible. They didn’t care, and they could not give me any answers. I had a business card of a supervisor from when I complained when I was having such a hard time to be trenched. I called him in desperation because my kids were going to be in the cold. He was able to out me on a route and I got a fill before we ran out.4) this year February 2025 the same exact scenario happened. I called every day until I was less than 2% and finally I got a delivery but again I had to call my inside contact to get a delivery. I found out that there was a truck within 5 miles of my house and we were not on the route. I wasn’t going to get any propane delivered even on or before the date that was given. I am going to change propane companies. I will tell everyone that will listen to never use this company for their propane needs. I will put a bad review on every forum . They are absolutely terrible!
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