Ordered gas for my elderly mother around 1/10/25 they gave an estimate of Jan 29th. When we called back the following monday they said it would be much sooner that was just an estimate date the website gives you.Well here we are 1-27-25 my mother has 0 propane. Called ferrell took over 20 minutes just to get a rep on the phone and her attitude was sorry not sorry, it is what it is. She went on to scold us about how it's our fault for not doing autofill and being a will call. She basically stated auto fill takes priority over anyone else who orders no matter when they order. Also stated she couldn't even see when an exact delivery date would be because it's not an auto fill account. She went on to preach up the benefits of autofill. Then she said she can see my moms tank has nothing in it. Well if you all can see that why wasn't a truck sent previous days if you can see it is so low? So I asked if I can hook up a 100lb tank for a night or two, they said they can not advise that and if I did and the delivery guy sees it he can refuse to fill because he isn't a tech, and my mother would have to wait longer and they will send a tech out with in 2 weeks and then after they come with in a week after that she can have her tank filled. as well will be charged over $300 for the tech crew to come out and pressure check her house.
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