This company has the worst customer support I have ever encountered. After having paid my activation fee and sending 3 emails and calling multiple times, I still have not heard back from anyone. This is the worst experience I've ever had buying a product. I'm so disappointed after having done my research on what I thought was going to be an amazing addition to our gym. I can't even get support to answer my emails and help me activate the scanner.Response - September 22nd, 2022: Patrick, I have not submitted any tickets for the last year because it takes so long to get a response that I have given up. The scanner has had a system error for the past 6 months despite a recent operating system upgrade. This causes the scanner to not calculate bodyweight.
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Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue.
Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.
Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation.
Thank you,
Patrick Donnelly
General Manager, Fit3D
July 2025 See more
