Review Time
I did a reboot food program through my pilates center and the Fit 3D is part of it. The information provided by that was helpful to ensure I was losing fat and not muscle. Also it was motivation to be able to compare from scan to scan. I have maintained my weight loss and periodically use the Fit3D just to be sure all the important numbers are still good. My doctor and pharmacist have seen the report which gives them additional information for my care.
Use caution when buying products from Fit3D, especially expensive scanners. I own a Pro Scanner (originally 10k+) that is now a paperweight because the windows tablet it came with stopped working.The tablet is non proprietary, a simple windows tablet. The scanner itself still works. Fit3D refused to provide the software that would allow me to run the program on a different tablet after weeks of pleading to their customer service, bricking my scanner. All they would do is try to sell me their new scanner.I will never purchase anything from Fit3D again and I encourage you to avoid them as well.
I enjoy having access to a Fit3D. The body composition report provided is excellent to have when working with a nutrionist, fitness or medical professional. The customer services is excellent as well. I recently had to contact the company to update my email and they were very prompt in replying to me and the issue was resolved quickly. All in all, my experience with Fit3D and their product has been positive.
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Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue.
Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.
Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation.
Thank you,
Patrick Donnelly
General Manager, Fit3D
July 2025 See more
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