I have owned a fit3d machine for close to 5 years. While the technology is impressive, the technical support is pitiful. The only way to communicate with them is by email and the response time is outrageous. I reported a problem 11 days ago and I'm no closer to a solution than I was before. I'm reliant on this machine and that is unacceptable. It would help a ton if their techs would not spoonfeed the troubleshooting steps, like they do. Try this..take pictures..reply to email. Wait days..hmm..try this next thing they could have sent in the beginning.Wait days. Don't you dare send another email asking for a solution because you get put at the bottom the queue, as I was informed. Look at other options. Update- after owning the machine for 4 and a half years, they no longer will provide technical support, parts, etc ..but they would be glad to sell me a new machine. Criminal..
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Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.
Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation.
Thank you,
Patrick Donnelly
General Manager, Fit3D
July 2025 See more
