I hate to leave a bad review, but this is a situation where I can't get any help so maybe this will get someone to contact me. We love this machine and it's been great for tracking progress of our clients. However, I would never buy it again because I can't get any customer service to help me. It's currently not working and I've done everything on my end that I can possibly do to fix it. We're having to reschedule all client appointments because of this. If customer service was better, I'd give a much higher rating. But if the machine isn't working, there's no point in having it.
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Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue.
Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.
Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation.
Thank you,
Patrick Donnelly
General Manager, Fit3D
July 2025 See more
