Placed order online and during payment site crashed - so re-did order. Later got confirmation of a part order and second correct, so phoned immediately to make sure part order cancelled which they did. Problem was they didnt refund for this, which I only found out 4 weeks later when credit card statement arrived. Immediately contacted them for refund, which they said they would have to check with accounts then priocess....nothing happened. Chased a week later, and they finally "got ssomething from accounts" to be able to process refund. I asked for confirmation to show it was done and explanation, but absolutely nothing back. Credit Card comapany still say not had refund, and they wont reply or provide any confirmation, explanation or apology. Now given details to card company to persue them, but what a complete shambles and lack of any customer service. Eventually I will get my refund, but no explanation as to what went wrong and it was nt processed, or apology or why they have hung onto my money for months.
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Fox Timber manufacture and supply quality timber products for a wide range of end uses. Products include sawn timber, fencing and garden products and bollards and barriers.
