Review Time
We've been using logs for decades now and their kiln dried softwood and hardwood bags are as good as they get! Also grateful for their useful communication/timing regarding the delivery to us in Clitheroe.We will definitely be using them again.
I found the Fox Timber website really easy to use and placing my order was straightforward. My timber was delivered on time, and I even received a phone call beforehand to confirm the details. Although I wasn’t home at the time, the delivery driver went above and beyond—leaving the timber neatly and securely.
Ordered fence posts which online shop confirmed 5 day delivery. Didn’t arrive. Excuse was that they hadn’t been able to collect the stock from suppliers. Then received a call 10 days after order to say would deliver three days later. On the due day received a call to say driver had been sent home sick. I thought I would call and see for myself. Would you believe it no wagon in the yard. I ordered elsewhere and requested a refund which they gave me. After I left the depot in Longridge I was passed by the delivery wagon heading down Shay Lane to their depot 🥴😡Order elsewhere because the service here is dreadful
I am building a self-designed timber garage at my house and I have made 3 separate orders for materials from Foxhills over the past few weeks as I progressed with the work. on all 3 occasions the materials were delivered within a few days and Jordan (delivery man) was very helpful when unloading. The materials have all been exactly what I ordered and have been excellent quality. So I can only say that the company performance has been excellent and their pricing is always competitive. I would have no hesitation in ordering from them again. Very pleased all round.
I had an extremely frustrating experience with Fox Timber. I placed an order (Order #100157705083400737), and they charged me immediately, only to inform me later that the item was out of stock. This was not indicated on their website at the time of purchase, which is misleading.To make matters worse, their communication has been abysmal. I had to repeatedly follow up just to get a vague response that the refund would take up to 7 working days. Even after this timeframe, no refund has been processed, and their lack of accountability is shocking.It is unacceptable for a company to neglect customer service to this extent, especially when the fault lies entirely with them. Charging customers for unavailable items and failing to address concerns in a timely manner shows a lack of professionalism and respect for customers.I do not recommend Fox Timber and urge others to be cautious when dealing with them. Until they improve their communication, website accuracy, and refund practices, they are far from a trustworthy business.
Placed order online and during payment site crashed - so re-did order. Later got confirmation of a part order and second correct, so phoned immediately to make sure part order cancelled which they did. Problem was they didnt refund for this, which I only found out 4 weeks later when credit card statement arrived. Immediately contacted them for refund, which they said they would have to check with accounts then priocess....nothing happened. Chased a week later, and they finally "got ssomething from accounts" to be able to process refund. I asked for confirmation to show it was done and explanation, but absolutely nothing back. Credit Card comapany still say not had refund, and they wont reply or provide any confirmation, explanation or apology. Now given details to card company to persue them, but what a complete shambles and lack of any customer service. Eventually I will get my refund, but no explanation as to what went wrong and it was nt processed, or apology or why they have hung onto my money for months.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fox Timber manufacture and supply quality timber products for a wide range of end uses. Products include sawn timber, fencing and garden products and bollards and barriers.
capitolflagandflagpole.com
venogen.com
www.drptools.com
www.lely.com
crystalwindows.co.uk
nordichomeplans.com
toolnation.fr
e-rigging.com
palomapottery.com
freerobuxgenerator.xyz
