Entered at 6.10 pm, took a while before we were seated, wasn't that busy. Sat there waiting, eventually got asked for our drinks order. Waited some more, got to give our orders. More waiting, and then our starters turned up. Chicken strips and wings, they were good. More waiting...and waiting, and waiting, and then at approx 8.10pm our mains turn up. The burger was ok according to my son, but only got 2 stars. My steak was, well, very poor. It was cold, although my onion rings were hot. Menu said it came with "mushrooms" plural I had one small mushroom. The steak as well as being cold, was gristly. Begs the question "why didn't you send it back?", well, I have to get up for work early, didn't want to spend another 2 hours waiting for hot food. Staff were nice, I keep saying after every poor experience, ( this is the third), that I won't come back.....this time I'm going to stick to it, and make it my life's work to tell as many people as possible to avoid Frankie and Benny's.
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