Absolutely DIABOLICAL! I've been a customer at the vets for a few years now but as soon as they have been bought out they honestly do NOT care about your pet. They ONLY care about the money ringing through the till. I took my dog into the gatehouse as I feared she had a pup stuck during her natural delivery at home. I was given an appointment time for just over hour after my initial call and discussed a price for the service I required, I was told it's £60 for a consultation or £200 for a consultation and ultrasound) this is information relevant) when I arrived at the surgery the vet proceeded to DRAG my distressed dog from reception for an ultrasound. Before even taking my pet for the ultrasound I was told the appointment would be £260 which I explained was a different price to what I was told when I rang to which I was made to feel I was trying to pull the wool over her eyes regarding this £60 difference. I explained I'm happy to pay I was just confused over the difference in price, I was spoken down at like I was inferior because I am not a vet. After said ultrasound the information I received would confuse anyone let alone an owner in a state of worry about the condition of her beloved pet. I was told there was a puppy inside her which didn't have a heartbeat, then when asked if there was a puppy in the canal the information was changed to actually there was 2 puppies inside and my dog had NOT been examined to know if there was anything in the canal. I was then handed forms and told I would be charged £2,500 for emergency surgery, that is fine as I stated I was happy to pay but needed some more information first before signing the paperwork. I askes what my dogs temperature was and if she was showing any physical signs of distress, fever etc. I was then told my dog had not been physically checked in ANY SENSE. NO TEMPERATURE CHECK, HADN'T CHECKED HER HEART RATE ANYTHING. now I'm not a trained vet but how can you recommend surgery without checking an animal is actually fit for said surgery?? When questioned about this the vet then became RIDICULOUSLY RUDE, OBNOXIOUS AND DOWN RIGHT ARROGANT!! Telling me I hadn't even thanked her for looking at my dog and I had quéue jumped? I had an appointment and I was in mid discussion so hadn't had the chance to say thank you (Not that she would have got one anyway after the way she treat both me and my dog).The lack of compassion, empathy, love for animals was not shown AT ALL!! PATRICIA WONG AT GATEHOUSE VETS IN MY OPINION IS HONESTLY ONE OF THE MOST VILE HUMAN BEINGS IVE EVER COME INTO CONTACT WITH AND SHOULD NOT BE SEEING TO VULNERABLE AND SICK ANIMALS. I WILL BE TAKING THIS AS HIGH AS I POSSIBLY CAN. If I could have given a lower rating than 1 star I would have. Would NOT recommend especially to sick animals
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