Not impressed with gatehouse vets allerton or bingley. Wanting to join the vets as a new customer. First phoning Bingley it kept on ringing and ringing, and being 08.30am went onto answer phone and never got through. Then phoned Allerton vets did not answer at all and kept on ringing out for 10mins. Finally got through to a receptionist called leoni. And first i brought up the subject of the time it took to answer the phone. And her response was well "were very busy and i cant answer your calls" and i just mentioned what if we had a very poorly pet and again her response was "well were very busy. Then mentioned about payment and how do we pay. And her response "you pay on the day then claim it back on your insurance"! So be aware guys if you use these vets you pay on the day even if your bill is £1000s of ponds then you claim it back on your insurance. Leoni was very clear about this and came over quit rude. Plus not answering the phone I would not recommend this vet. Leoni has not given a good impression and will not be a customer.
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