Review Time
Avoid this company customer service worst ever I purchased bed and company forgot to include part of it so that arrived week later I then decided to return item as it came 2 boxes due to there mistake they wanted to charge me £30 each box to return when I declined they said it would be 1x £30 it cost £14.99 to be delivered but £30 to return no mention of this when you buy it says you are liable for return cost no customer service at all
This is the 3rd memory foam bed I have purchased for my boy. 2 were the walled dog beds which have worn well and the covers are in and out of the wash regularly. This time I have purchased the memory foam mattress as he is arthritic and sometimes finds it a little difficult to get out of the walled ones. I have to say he loves the new bed, and it is really easy to hoover and keep clean. The quality of these beds is the best I have purchased and wish I had found them a long time earlier. Would recommend the customer service when I called for a little advice and the delivery is spot on.
Unfortunately my experience with George Barclay has been terrible. The only postage they offer is with Parcelforce and cost me £9.99. Parcelforce were TERRIBLE. I was due to receive the order on 29th August and we still hadn’t received it by 9th September so we had to drive 40 minutes to the depot to collect it as we kept requesting the parcel be taken to the post office and they instead kept bringing it to our home address (although no ring doorbell footage suggests they didn’t attempt to leave it multiple times). I reached out to the company several times and they apparently spoke to Parcelforce and delivery to the post office would be sorted - it wasn’t. They did refund postage (rightly so when we had to collect the parcel ourselves!!) but we got no compensation for the fuel, and no goodwill gesture following the stress, hassle and wasted time caused by the experience. I certainly will not be ordering from them again and definitely will not be recommending them to friends and family. The bed itself is nice but definitely not worth the hassle and came with it.
Bought largest size cool coat for our st bernard. The fit is awful, the strap from chest to stomach sags when wet and the back of it slides to one side or other constantly. Supposed to keep dog cool but only keeps dog warm and wet. Left a review on google and they asked to get in touch with then. I did but have been completely ignored so what was the point. Not fit for purpose, avoid company.
A few things here...Firstly, I ordered a large dog bed and the drop-down default selection was just a replacement cover (still £65) so obviously pretty disappointed with first order.Secondly, the delivery service (Parcelforce) was absolutely atrocious. They are a worldwide delivery service so these clearly aren't coming from England, and I had no notification it was delivered. I had to check the tracking and it said they were unable to deliver and left a card for me to pick up at a post office. They left no such card nor did they attempt delivery... I had to liaise with the supplier themselves to eventually track it down.After recieving the wrong item expected entirely... I naively gave them another chance and went and ordered the actual dog bed as well. Same issue with Parcelforce, except this time they returned to depot. Our camera shows no attempt at delivery.George Barclay were not exactly keen to make it up to me but I arranged for the whole thing to be returned for a refund. I guess I'll get my refund if Parcel Force ever decide to return to them :(
Just received the dog bed. Memory foam crumb inner, water repellent outer, snazzy realtree camo trim, very fitting as the dogs are working cocker spaniels! Both dogs are now happily asleep on a very comfortable bed. Ordered on Tuesday, delivered today (Friday) great customer service, responded quickly to a query I had. I will definitely use this company again.
This company is simply lying to their costumers. This is from their website: "George Barclay products are designed and manufactured in England, with a number of items being produced at our premises in Wiltshire." Surprise, surprise I received my items from the company with 'Made in China' labels. Their costumer service is a disgrace too, very annoying when a company thinks you are stupid. At least that is what they hope for. I would not give them one star if it was possible. They deserve none.
Product didn't look like pictures on website, I did ask for a return but despite the pictures not reflecting the received product - I needed to pay to send the item back. As the dog bed is so large this wasn't going to be financially viable for the refund. Such a shame as I have been looking into beds to support my dog who is recently diagnosed with arthritis and invested in what looked to be both functional and attractive but the end product colours and feel were very different. Unfortunately George Barclay weren't interested in this feedback or with helping me resolve the problem.
Spent nearly £60 on the large twin adjustable stand with twin dog bowls.Lower adjuster which keeps entire setup stable broke after only a few months of use. I think we had used the adjuster 4times max - the metal pin had sheared through the plastic of the adjuster mount.Without this the stand is unusable as main shaft just wobbles everywhere.Contacted George Barclay who shunned any responsibility and said I need to buy an entire stand!!!The part couldn’t cost more than a tenner - they wouldn’t replace it for free or sell me another!! Item is not fit for purpose as poor quality plastic!
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George Barclay dog beds are designed in England. We cater for all breeds of dog, our dog beds range from extra small, through to extra large. A choice of cushioning is available, including hollow fibre, blended memory foam or our encapsulated pocket sp...
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