Ordered 2 knives from two point enterprise; 1 engraved, 1 plain. The engraved one had my name spelled wrong. Called, explained problem to Lisa who said it was my fault for not checking my email. I was engaging with her when a "supervisor" with a snotty, supercilious attitude, who refused to listen to me and continually interrupted me told me in a loud voice, "Well you didn't check your email, you're stuck with it". What a rude, mean attitude. No customer service whatsoever and Lisa is in the background laughing. I will never do business with this company again and will advise all my acquaintances to do the same with two point enterprises and Gerber. When I told the 'old man with the loud mouth' this, he called me a troll. Good way to grow your business and influence people. During the supposed conversation he told me to shut up and to not interrupt him when he's talking. Is this the way to treat a customer. My last name is Bartlett. They engraved the knife: Bartlept. I spelled my last name 3 times in placing the order. My credit card company now has the complaint. When I told him about sending it for credit card review, he said go ahead, I sell millions of units and I win 99% of the time. Does this guy sound like someone you'd like to do business with???
Claim your business profile now and gain access to all features and respond to customer reviews.
Gerber Knives and Tools for military supply, corporate gifts, or personal use. We offer volume discounts and on-site Laser Engraving with no setup fee. Gerber Knives and Tools are backed by a lifetime warranty.
