Review Time
What a great company I bought a gerber legend multi tool about 18 years ago and loved it using it for fishing DIY and gardening it's always on my belt. Unfortunately a part failed so I contacted Gerber UK who are asking a few questions and asked for a few pictures Sent out a replacement. Wow so the lifetime guarantee really is honored. What a brilliant company making fantastic products
Worst customer service EVER!! Got a GDC money clip for an anniversary present, the clip broke after being short of 2 years old. Emailed customer support about warranty and was told to send pictures and receipt. Sent pics and told them I did not have receipt, because it was a gift. CRICKETS! Nothing! I have emailed them back 3 times and haven’t heard back from them since.
Another time I wished I'd looked at the reviews first. My order was mid December and it's still not been resolved. The responses to emails are a week delayed at best. There's no phone number, no online chat...I'm stuck.Edit - the day after posting this I magically got a refund after 20 days.
Ordered 2 knives from two point enterprise; 1 engraved, 1 plain. The engraved one had my name spelled wrong. Called, explained problem to Lisa who said it was my fault for not checking my email. I was engaging with her when a "supervisor" with a snotty, supercilious attitude, who refused to listen to me and continually interrupted me told me in a loud voice, "Well you didn't check your email, you're stuck with it". What a rude, mean attitude. No customer service whatsoever and Lisa is in the background laughing. I will never do business with this company again and will advise all my acquaintances to do the same with two point enterprises and Gerber. When I told the 'old man with the loud mouth' this, he called me a troll. Good way to grow your business and influence people. During the supposed conversation he told me to shut up and to not interrupt him when he's talking. Is this the way to treat a customer. My last name is Bartlett. They engraved the knife: Bartlept. I spelled my last name 3 times in placing the order. My credit card company now has the complaint. When I told him about sending it for credit card review, he said go ahead, I sell millions of units and I win 99% of the time. Does this guy sound like someone you'd like to do business with???
I tried to send the below to Gerber, but their site does not accept any messages and has no service to European customers - but gives a non-operating link to such service."I have had the Dime for - say - 6 years as a key ring. Used it about 15 times annually. It seems to surprisingly weak. The "stoppers" bend and the blades move to much. Today the knife did not tolerate cutting plastic tape. The blade is very sharp. - But can not use to tool - the Dime - any more. It is dangerous.I am located in Europe. 'If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Customer Care Contact Page.' - There is no such page. I do not reach anybody. - In addison: 'We're currently experiencing technical difficulties. Please try again later." - I got a feeling, that I have to wait for long.
This is not a quality company to deal with! You cannot get in touch with anyone at this company. I placed an order the beginning of december and although I did receive an order confirmation, I have not heard anything beyond the confirmation. They do not answer their phone and refer you to a website that I am not sure is a valid site to even access. NEVER will I order from them again!
Had the worst experience ever!Bought several goods from them. No sight of the package for several months. Corresponded with their “customer service department” numerous times. Finally, it seems to arrive by our local postal office - but as the address was wrongly written (by the sender) it was returned to sender. Now the worst part: When Two Point Enterprises / Gerber-tools.com receives the package back, it’s damaged by their shipping company - why they only want to make a partial refund (of approx. 60%) of my legal claim (= the amount in full). I’ll repeat that: I’m only refunded approx. 60% for a package which I NEVER RECEIVED! If this isn’t a complete fraudulent scamming business, I don’t know what is.DON’T EVER SHOP HERE!
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Gerber Knives and Tools for military supply, corporate gifts, or personal use. We offer volume discounts and on-site Laser Engraving with no setup fee. Gerber Knives and Tools are backed by a lifetime warranty.
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