DO NOT USE THIS COMPANY!!!! I booked 2 charter buses to usher my wedding guests to and from the hotel blocks and our reception venue. I booked roughly a year in advance and before making my deposit I spoke with a rep to express our estimated guest count, number of hotel pick up spots, and that the venue was a 10-15 minute drive away from each hotel. He told me for my guest count, 2 charter buses would be fine to run on loops in the time frame I suggested. Roughly a month after making my deposit, I provided the rep with a very detailed email of all the times and locations needed and asked if everything still looked like it would work in the timeframe we talked about. He confirmed everything was okay. Fast forward to a couple weeks before my wedding, I had sent 3 emails to the same rep to re-confirm details (we now had less guests and less hotel pick up locations). I finally got through to someone else. When the new rep reviewed everything she told me my timeline and number of buses I had was impossible and we either had to add a 3rd charter bus or start earlier/end later (aka some of my guests would arrive WAY too early and be stuck at the venue an hour past when the reception would end). After much frustration and back and forth I asked for the 3rd bus as I had no other option and I asked for it to be comped or discounted as this was not my fault and now an unforeseen expense (mind you this is all happening 2 days before my wedding). Come to find out there are no more buses available and even if there was one, they wouldn't comp it or discount it. Instead the rep kept offering to comp the extra hour on at the end of the night (the extra hour that we did not need because guests would be stuck waiting for an hour after the reception). In the end I had to scramble and eventually got in touch with a local company that only had a 20 person bus available and they agreed to run loops to get my extra guests to my wedding on time (which they were able to do). So I solved this unforeseen nightmare with the help of a much more professional company.So PLEASE avoid this unprofessional headache and DO NOT BOOK THIS COMPANY!
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