www.grasshopper.bank

3.9
3.9 Based on 161 reviews

Privately owned and headquartered in New York City, Grasshopper is client-first digital bank built for the business and innovation economy with an obsession for providing leading-edge technology, solutions-driven products and superior service through a co...

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Average Rating

3.9

/
5

161 Reviews

5 Star
64%
4 Star
5%
3 Star
7%
2 Star
2%
1 Star
22%

All Reviews

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Review Time

Chitrabhanu "Chandan" Chowdhur
It took too many interactions to…

It took too many interactions to resolve the issue.

3
Date of experience: Nov 05, 2025
Ankur Shrivastava
Keisha

Keisha, Barbara and team are great, very responsive to different types of requests!

5
Date of experience: Nov 05, 2025
Mehdi Zaree
the apps ok overall

the apps ok overall, sometimes it logs me out for no reason , but it most features work finei use it mostly for checking my balance and paying bills

3
Date of experience: Oct 25, 2025
Shalom Yusufov
great customer service

5
Date of experience: Oct 24, 2025
Orlando Armaswalker
Easy customer interface and live…

Easy customer interface and live support chat/representative.

5
Date of experience: Oct 23, 2025
Always friendly

I always have very friendly competent people assist me when I have questions or issues!

5
Date of experience: Oct 23, 2025
Rachel
I just opened a new account for my…

I just opened a new account for my business. I was surprised by how great the customer service was over the phone. They were very helpful and no wait time to talk to someone.

5
Date of experience: Oct 20, 2025
Lisa
Limitations to my Business Banking in many ways

Although your customer support team is great, your delayed deposit and delayed payments via ACH are very disturbing. I am accustomed to a deposit being available next day and a payment via ACH going through 1 - 2 days max.I also have requested to have higher deposit amounts and higher payment amounts and it seems that isn't possible.. I guess this means you do not want my company to do business there? Your company has no idea what my company does nor how much money I may need to deposit or send on any day, so how can you put restrictions on my company in the first place?

2
Date of experience: Oct 20, 2025
David
I wanted to refer a friend

I wanted to refer a friend, but you're making me wait 90 days for a referral code... kind of dampened my enthusiasm unfortunately.

1
Date of experience: Oct 14, 2025
F Seleme
I just recently had my account closed…

I just recently had my account closed with you guys. You guys do not respect my business or business at all I didn’t even get my $100 back. Then I asked you twice to remove my name and email off your Email Marketing list. I do not want to receive Emails from you anymore! I have delt with Larry who hung the phone up on me. Dee who was rude and even hung the phone up on me and Rebecca supervisor or supposedly supervisor who was rude. Take me off your Email List.

1
Date of experience: Oct 13, 2025

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Business Details

  • Privately owned and headquartered in New York City, Grasshopper is client-first digital bank built for the business and innovation economy with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, venture capital and private equity firms, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and commercial real estate lending. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.

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  • email marketing@grasshopper.bank
  • call 8888959685
  • language https://www.grasshopper.bank

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