Don't get me wrong, we are fans of Hard Rock Café, and we've been regulars at the Antwerp HRC for years. Last autum, the HRC in Athens blew our mind, excelent burgers.In the last year, our experiences with the one in our home town Antwerp, were not satisfactory to say the least. Today again, the chef did not manage to deliver the burgers as asked. We've had that experience several times before. This time, when asked how we wanted our burgers done,we asked beforehand whether the paddies were fresh or frozen, because frozen burgers cannot be cooked medium properly. We like our burgers medium to medium-rare (if they are fresh). Service asked the Kitchen, and got confirmation that the burgers were fresh. We told service that she should inform the chef that we would rather not be disapointed and if he could not deliver a medium done burger he should let us know. We were ensured medium was an option. So we ordered two medium burgers. One burger was delivered well done, the other was way past wel done, dry and bland because of it. I have before comunicated to the managers that this chef is not delivering as can be expected, apologies and a free meal voucher and a "try again" were the result then ... If HRC-Antwerp wants to survive, management should fire the chef and hire someone who can deliver, flipping burgers is a trade, not an art ... a chef at HRC should be on top of that, or be shown the way out. We can no longer recomend HC Antwerp for a tasty burger at this time.
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