Thought id share my experience with Hargreaves Purchased a Soiled mountain bike from this retailer which clearly says on web page ‘full warranty on soiled bikes’. To keep it short after 4mths i noticed the frame cracked so sent it back to Hargreaves who told me they would send it back to manufacturer. After a couple of weeks i asked for an update. Michael emailed me to say “the bike is back with manufacturer” he’ll get an update after the weekend. After still asking and getting no replys from Hargreaves I contacted the manufacturer direct. Brilliantly they emailed near enough straight away but what they emailed was shocking. They told me they were of the crack but the bike is not with them infact it had never been sent to them at all. They also informed me that because the bike is an ex demo bike the warranty is void so they would not be replacing the frame either way. Iv tried on countless occasions to have a conversation about this but if i ring i just get ‘oh so-so dealing with this he’ll call you monday’ (calls never returned) or if i email i do not even get a reply. So iv had to ring the finance company to explain the situation of me being ignored who have had to cancel it from there side so i can get refund. Terrible retailer
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Established in 1936, Hargreaves Cycles is one of the oldest bike shops in Yorkshire. Dealers for Trek, Cannondale, GT and Whyte Bikes.
