The one star is for the fact that they did show up! The team was in and out in a very short time and left without advising me that they were done even though they knew I was home as we had spoken when they arrived. They did install gutter guards, but that was all.The contract I had with Lednor included re-leveling of the gutters, check caulking, and clean out the downspouts. I had specifically brought the downspouts to the attention of the sales person as I knew them to be blocked. I have no evidence that any of these requirements were completed by them, on the contrary, it is obvious that the downspouts were not cleared .The first rain we had just days after they installed the guards resulted in the continued overflowing of the gutters as shown in the attached photos. It is noticeable that the main overflow is from the end away from the downspout which, to me, indicates that the slope of the gutters is opposite to what is needed and that this portion of the contract as ignored. These overflows continue to destroy my garden below the gutters.The contract was for a not inconsiderable sum of money, all of which was very quickly charged after the crew were here without any enquiry from them as to my satisfaction. Obviously their billing department is efficient!!I complained immediately that it was obvious that they had failed to complete the job, sending photo's to show their failure, and was told that they were running 2-3 weeks out for service and that the installation crew would be in touch to advise me when they could be expected. There was no intimation that they would prioritize this as a correction to a failed installation. That was on June 9th. It is now June 28th and nothing from them. Obviously customer satisfaction is a somewhat low priority.The only correspondence I am receiving consistently from the company is encouraging me to recommend them to my friends and family. Are they joking?
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Gutter Helmet by Lednor Home Solutions® is the largest dealer of the revolutionary Gutter Helmet® gutter protection system. Established in 1981, we are a family-owned and operated home improvement company serving over 135,000 customers across ten states. Our services include gutter protection, roofing, , retractable awnings and more. We’ve built our business on solid practices, excellent customer service, and superior products. Learn more about our company at www.lednorhome.com.See more
