We had Gutter Helmet installed on our house in 2019. At time of install, we were told the gutters would be inspected and cleaned free of charge as needed. Our contract also states the same. I called in February 2024 and was instructed there is now a $50 fee for them to come out and clean the gutters. I received no communication about a change in contract. Asked to speak with manager and told they would call back within 72 hours. Manager never called back. It is now March 2024. Called back and told the fee is not manufacturer fee but a franchise fee. That is not the case. Fee was imposed by Gutter Helmet company not the individual franchises. They do not honor warranty or contract, even if you purchased through Costco.
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Gutter Helmet by Lednor Home Solutions® is the largest dealer of the revolutionary Gutter Helmet® gutter protection system. Established in 1981, we are a family-owned and operated home improvement company serving over 135,000 customers across ten states. Our services include gutter protection, roofing, , retractable awnings and more. We’ve built our business on solid practices, excellent customer service, and superior products. Learn more about our company at www.lednorhome.com.See more
