I am very irritated. I bought a tumble dryer, but before the purchase, I specifically asked the helpdesk if this dryer is vented, as I do not want one that requires a pipe, and I have nowhere to put the pipe to go outside.She confirmed that the unit, in fact, does not require a pipe. I went ahead and placed the order, and to my surprise, the unit that came needs a pipe to be fixed that leads to the outside.Secondly, the courier did not even inform me that they were on their way; I was at work. They dropped it at my flat. Luckily, my son was home, but they made him sign and left it outside in front of the garage with no help moving it into the house. This alone is unprofessional.The consultant phones me today after I sent a message, and keeps saying the same model, but the upgraded one does not come with a pipe. How is this relevant? I don't care about the new upgrades. I asked about the one I ordered; if I knew this, I would never have bought it.Their solution is to send it back and give me a more expensive one where I need to pay in a difference. How does this make any sense to them?I expect more from this company – much more.
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