We bought a Tajima TMEZ machine from Hirsch Solutions. When doing my research, I had a couple of conversations and demonstrations where the Hirsch team showed me the machine and how it worked. One of my major concerns was of course with any big purchase you want to know about maintenance and service after you buy. I was assured on multiple occasions they had top notch technicians and sales people who were always there to help and to get the machine back and up and running if there were any problems.Our machine went down yesterday, and I have spent the last two days trying to get my salesman or a technician to call me back. It is almost laughable how pathetic the service after the sale is. Phone after phone call I am assured by people handling the calls, that the technician will call me back.I tried calling Jeff - my sales rep in Fort Worth - at 10:45 am this morning and he asked if he could call me later. I said sure and at 5:45 tonight, there are still no calls or texts again.If you are looking for a company that is filled with excuses and “work from home,” this is your company. If you are expecting help with your machine after you buy it, you are better off trying to get water out of a rock.My recommendation would be to look elsewhere for a company that has much better service for the customer after the sale.
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