we bought our boiler from impragas in 2018,in 2019 after calling impragas several times we had a service,the engineer was rude and was only at our property for approximately 20minutes so I questioned him as too what he had actually done,he told me he had looked over the boiler and it all seemed to be running well so like any person with not too much knowledge I accepted this and he told us he had run out of report sheets and would send us one in the post(2021 still waiting)I telephoned last year regarding my service(10 year plan)and the usual excuses started regarding covid etc etc and they said we’ll be in touch(again 2021still waiting) it’s now 2021 and I called them again yesterday only to find they’ve gone bump,so I decided to call the finance company Hitachi who were very nice but said they were being overwhelmed by customers who are in the same position as myself but they would be sending me a claims form out as like many others I paid upfront for the service plan.Because they,impragas have defaulted on the contract does this mean I can cancel my DD with the finance company,please any advise would be much appreciated.
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