Paid over £3,500 for my boiler October 2019 and also paid extra for the ten year service plan. When I emailed to book my first service received an automated message that they were closed due to Covid. Was unaware that they had closed down, so paid more for a boiler that I could have got cheaper elsewhere as I was saving on the cost of the service plan which I paid an extra £100 for. Clearly was too good to be true, wish I had gone with other compaies offering same boiler cheaper as I am now going to have to pay out for another service plan. Why were customers not informed that they have closed and our service plans are not going to be honoured?
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