I had a small issue with a meal I ordered at one of their restaurants, so I left a message for them with my comments. I received a phone call the SAME DAY from IN-N-Out Customer Service, they asked questions and resolved the issue immediately. You can't reach most companies these days no matter how long you are willling to wait, but to hear the same day (a Saturday no less!!) is unbelievable. I was already a fan, but I'm even a bigger fan now. Way to go In-N-Out!!!
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