We were guided to the Belfast branch by an occupational therapist, as our daughter has special needs and we were looking for a KidsFlex car seat for her.We made an appointment to come see one, and when we got there the display model had been sent to another branch so we couldn't see it.So they measured my daughter and said she was borderline between the size 2 and size 3, and 3 would probably be better to last a lot longer.We were quoted £4100 and were eventually sent a very generic invoice with a single line item "kids flex car seat plus accessories". When I asked for an actual invoice, detailing exactly what we were spending £4100 on I was told their invoicing platform wasn't set up for that (lol what?) and that it would take time.This rubbed me up the wrong way, so in the 2 weeks (yes. It took 2 weeks to provide an actual valid invoice) I started looking for alternative suppliers.It wouldn't be right to name names, but I found a supplier about 100 miles away which listed the seat and accessories at £2500 and had them in their showroom to see.We went down, and tried my daughter in the size 3 which was dangerously oversized for her. The shoulder belts at the lowest setting were nearly 4 inches above her shoulders. Clearly unacceptable. We tried her in the size 2 and she fits perfect, with plenty of room to grow. The size 2 can be specced for up to 75kg so this will be absolutely fine as she grows. The size 3 wouldn't even have fit in our car but of course this wasn't checked. So not only were they £1600 more expensive, quoting a lead time 2x longer than the other other supplier and reluctant to provide a valid invoice, the seat we were special ordering would have been completely unsuitable. I'm sure that would have ended well for us.
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