I ordered two counter stools (to match two that I already have) that were out of stock. Initially, I had great responsiveness and communication and paid the invoice. Regular updates, there are some delays, okay, no problem.Two months ago, everything changed. No response. No phone number (it's out of service). No chat. I emailed every email address listed (surprise: they've ignored me for ten days). I did get one Instagram message back three days ago and then absolutely nothing. I'm very much one to give people and places the benefit of the doubt, but this has been absolutely inexcusable.And yes, my credit card remains charged.Look at the other recent stories here and then decide if this is a company you want to work with.
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Industry West is a modern furniture brand known for its thoughtfully designed, high-quality pieces that blend contemporary style with timeless craftsmanship. Specializing in chairs, stools, tables, and decor, the brand caters to both residential and commercial spaces, offering a curated selection of furniture that balances aesthetics, durability, and functionality.See more
