I hope by raising a few points here on Trustpilot I can sway one or two of you to practice extreme caution when engaging with International Movers Network.In the words of the team who have just delivered my wife’s belongings here in London, UK, ‘That is the worst shipment we have ever had to deal with’.The stock photography and the cut-n-paste responses to reviews on their website should have been enough to warn me off.I spent a lot of time in researching the best company to use, contacting no fewer than 13 providers with Cost and Trust being our two major drivers. A spreadsheet was produced covering a number of key questions and cost queries, and the responses given. We were leaving the US before our shipment was due to set sail, so in short, we couldn’t afford to raise any challenges along the way because of the standard clauses stating in one way or another ‘if you don’t pay, your goods don’t move’. By the time I’d whittled 13 providers down to 3, one of my final questions I put to them was ‘Will there be any additional costs between the items leaving the storage container, and them arriving at our home in London?’ The response from IMN was ‘No’.IMN were not the cheapest, and they were very responsive whilst trying to secure us as clients. Once the papers are signed though and the deposit is paid, there is a marked change in customer service. As part of our quest to secure a robust quote for the shipment we packaged everything ourselves into tough plastic bins with secure lids. Everything was itemised and the exact measurements of each bin given to IMN. Photographs were sent of all the bins, and the half dozen items of furniture and art that IMN were supposed to wrap for transport. Be aware that wrapping for transport involves little more than brown paper and cling-film. No blankets or bubble wrap.A short while after the shipment arrived in the docks (we used an air-tag to track the shipment as getting any updates from IMN was futile) we were hit with an invoice for an additional $1400.00. We were advised that this was because our bins had to be packed into their shipping crates. We later find out that this was not the case and that our stuff was simply packed into a container in a very random fashion. This was reported to us by the UK logistics company. IMN seem to operate on a ‘wait and see’ approach to securing container space. We were always given vague answers to when our shipment would set sail, and it was only when we secured the ship code that we could confidently track the movements. I will give IMN 2 stars today, but that is mainly down to the UK logistics company that they used. This team were communicative, diligent, respectful, and honest about what they’d had to deal with.
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International Movers Network, Inc provide moving service world wide.
Packing, wrapping of Household Goods, Fine Art, Commercial service.
