Review Time
IMN staff are all extremely helpful and considerate. The shipment from Ohio to Scotland went perfectly - efficiently and professionally picked up, handled, shipped and delivered in a timely fashion. I highly recommend IMN and very much appreciated their high quality service.
I experienced with IMN a seamlessly functioning team that provided accurate and useful information and consistent support throughout the process, along with customer care from the point of inquiry, receiving the quotation, responding to questions, and offering some flexibility. In New York, I received offers from a number of companies, but the accuracy of information, pricing, and customer care provided by IMN tipped the balance for me which turned out to be a good decision. Up to delivery of my cargo, IMN remained in touch and involved along with the service providers in the point of delivery in Switzerland. I will definitely use IMN again for my next shipping and highly recommend it to family, friends, and colleagues.
I used IMN to move our family back to Italy and later in the same year to move my mother. I had such a wonderful experience both times. The price is clear and fair. They send easy instructions and take all of the guesswork out of a very stressful move. Their professionalism and communication helped me stay calm and trust the moving process. I will recommend them as well as their partner DMA Cargo in Italy who handled everything on this side of the ocean. I highly recommend IMN when moving overseas.
From start to finish the entire team was amazing. They communicated clearly, concisely and completely all the information I needed to know to ensure that my move went smoothly. Their professionalism is outstanding and they stand behind what they do 100%. I could not be happier. While one item was damaged in shipping, it is not likely due to their negligence and I purchased additional insurance to protect me 100 percent in that eventuality. When I brought up a concern about a charge I paid for but for a service I actually did not receive, without hesitation, John issued me a full refund for that one thing. IMN is definitely a company you want to use and can trust. It is important to remember that you, the person moving, has a responsibility to stay informed throughout the process knowing what you should do, in order to make such a move effortless.IMN is that company and I would use them over and over again!!!
I was hesitant as I knew I would be dealing with 2 countries and a ship in between. I was surprised and elated that on both end as the trucks were labeled as International Movers Network Inc (with no noted subcontractors). They took great care in loading and packing and were exceptionally pleasant and easy to work with. On the other end, our stuff arrived and was unpacked to our specifications and we found nothing broken or damaged. Would use again and highly recommend!! This was east coast of USA to UK move.
I hope by raising a few points here on Trustpilot I can sway one or two of you to practice extreme caution when engaging with International Movers Network.In the words of the team who have just delivered my wife’s belongings here in London, UK, ‘That is the worst shipment we have ever had to deal with’.The stock photography and the cut-n-paste responses to reviews on their website should have been enough to warn me off.I spent a lot of time in researching the best company to use, contacting no fewer than 13 providers with Cost and Trust being our two major drivers. A spreadsheet was produced covering a number of key questions and cost queries, and the responses given. We were leaving the US before our shipment was due to set sail, so in short, we couldn’t afford to raise any challenges along the way because of the standard clauses stating in one way or another ‘if you don’t pay, your goods don’t move’. By the time I’d whittled 13 providers down to 3, one of my final questions I put to them was ‘Will there be any additional costs between the items leaving the storage container, and them arriving at our home in London?’ The response from IMN was ‘No’.IMN were not the cheapest, and they were very responsive whilst trying to secure us as clients. Once the papers are signed though and the deposit is paid, there is a marked change in customer service. As part of our quest to secure a robust quote for the shipment we packaged everything ourselves into tough plastic bins with secure lids. Everything was itemised and the exact measurements of each bin given to IMN. Photographs were sent of all the bins, and the half dozen items of furniture and art that IMN were supposed to wrap for transport. Be aware that wrapping for transport involves little more than brown paper and cling-film. No blankets or bubble wrap.A short while after the shipment arrived in the docks (we used an air-tag to track the shipment as getting any updates from IMN was futile) we were hit with an invoice for an additional $1400.00. We were advised that this was because our bins had to be packed into their shipping crates. We later find out that this was not the case and that our stuff was simply packed into a container in a very random fashion. This was reported to us by the UK logistics company. IMN seem to operate on a ‘wait and see’ approach to securing container space. We were always given vague answers to when our shipment would set sail, and it was only when we secured the ship code that we could confidently track the movements. I will give IMN 2 stars today, but that is mainly down to the UK logistics company that they used. This team were communicative, diligent, respectful, and honest about what they’d had to deal with.
You know that any complaint you have with International moving companies should be reported to the Federal Trade Commission and the Federal Maritime Commission. Any complaint you make on Trustpilot does nothing to change their behavior. I am giving IMN 3 stars today. I have to wait to see how this shipment pans out. It's already gone up $2500 since the initial contracted price. So here we sit, we planned a departure Jan 7th with IMN for $6300 . We contracted the sale of our home at the end of October, to have a closing Jan 9th to give us time to book the transportation, get packed, enjoy Thanksgiving then Christmas and have a zero stressing experience etc. So we have to leave our now sold home Jan 8th, and IMB had taken our Jan 7th ship date.We had contracted with Sasha at IMN NOVEMBER 25th 2024 to facilitate our move. We like to box our own stuff and then have the young bucks load the boxes. So we were fat dumb and happy.Yes, IMN, on page 2 of the contract, they do state how unpredictable it all can be. It’s not even small print. We have crossed the Atlantic with our personal goods 6 times. Never a problem. Click click every trip. All good.Our ship , Endurance, changed it’s port date in America on Monday. This completely screwed container availability, so IMN graciously offered to warehouse and load a container when it became available. Downside $2500 more!So what makes IMN such a different experience? I had heard about companies that use a “warehousing while we wait for the container “ ploy before. I wonder what happened to Sasha?So why Trustpilot?Maybe just the fact I have never felt I had to comment on the shipper/moving company/ expediter before.
We would like to thank you very much indeed for the speed and efficiency with which you conducted our move. We felt informed at each stage of the process and we received every item back in perfect condition.It was the first time we had done an international move and would have no hesitation in using your company again. You provided advice and guidance precisely when we needed it.
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International Movers Network, Inc provide moving service world wide.
Packing, wrapping of Household Goods, Fine Art, Commercial service.
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