I have purchased 4 over the past 7 years of the Blagdon 5W UVC water clarifier. ALL have failed after filling with water. This last one, fitted only a few weeks ago, all at a cost of over £70 each, failed straight away. I contacted Interpet customer services who, after several emails are adamant that they WILL NOT replace the item because I am not in possession of the receipt. It is quite OBVIOUS from the physical condition of the item that it is brand new, however, Interpet are not interested, they would sooner have their name tarnished on here. I have stated to Interpet that, from experience in a similar field, that there is a design fault that could easily be overcome but again, Interpet are not really interested. I will be purchasing a much cheaper Chinese clarifier that should do the job much better. So, be warned, Interpet customer services are well below a standard I would have thought should be far higher.
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