Review Time
I purchased a new pond liner for my blagdon affinity octagon pond. As I removed the old liner that was 5 years old half of the plastic screws holding the liner to the frame had perished and became weak and broke. When I took new liner out of the package there was no new screw that are required to attach liner to the frame. I can not get replacement screw pack anywhere on line not even blagdon website. I can get some for square ponds at £25 a pack of 10. When I emailed interpet about this the reply was we will pass it on to the development team as feedback. So my liner is attached with only half the amount of screws.
Reference Blagdon ponds. No support not even an email reply to my email. Guess they don’t care. Blagdon grand affinity pond. We recently bought one the grand and it’s been nightmare from start to finish. Everything is so tight to fit and I’ll fitting. One of the hooks broke when we added water. The liner is a bad fit and add strain on the hooks the plant bags have three holes but only two on the pond and your supposed to maybe use one of the hooks but the hole is two small and out of alignment. Overall for the cost it’s poorly designed. No reply from Blagdon so I guess their customer support is non existent. Thank god for world of water that supplied replacement parts. Let’s hope it lasts but I am not convinced. Is it worth it nope
I can’t recommend this company enough. From start to finish Tim and Andy couldn’t have been more helpful. From pick up in spain , we were contacted with updates on progress and photos. And collecting a happy dog and the end of the journey in the UK . Thankyou Inter Pet Travel.
I had an Interpet aquatropic 300w heater in my aquarium which housed my pair of Angel fish and their 10 part grown babies. I went away for a few days and when I came back there was condensation everywhere and the water in the aquarium was too hot to touch! Obviously my fish were dead and the heater had a thick layer of calcification on it. I sent the heater back to Interpet with a complaint and they came back with the fact that the bi-metalic strip was stuck in the on position causing the heater to overheat, but concluded that 'the product itself was not responsible for the loss of your fish'. How can they say this when it obviously was?? I am so angry and upset, I replied to them saying I didn't accept their conclusion and I will NEVER buy another Interpet product again!!
I purchased a Blagdon 16000 Clean Pond Machine on 17th August 2022. The transformer for the UVC light has failed and I have been told by my supplier that they are no longer available. Although I am very pleased with the performance of the product, I am surprised that there are no replacements. I have emailed Interpet 3 times and they are yet to reply. I have had to purchase another one.
interpet fungus and in rot. added to tank and all fish became listless. they were lying on their backs. sinking to the bottom, sometimes dropping like a stone. looked like they were drunk. found forums saying the same thing, so this is common. no warning on the bottle only on their website. PLEASE AVOID THIS MEDICATION.
This product almost burnt my house down. If we would have not been home we would have lost our home and our pets. I expect a call back ASAP or I will get a lawyer. I have pictures of the plug and the outlet and my wall. All were burnt. I want you to pay for the damage and also the anxiety that it caused myself and my husband. This could have been very bad. Take this off the market, to save other people from a worse fate than what we had to endure. We could have been asleep when this happened or at work. We would have lost everything including lives of myself my husband and my pets.
Bought a heater for my aquarium. I always wash new items in salt and rinse thouroughly. Put it in my tank, and within a few hours all of my fish had died. Do not take a chance with these products. Customer service wanted to replace the unit. No thanks.
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