A Terrible experience which started as a pleasant experience because I ignored the red flags.The lady LM (intitails) was quite helpful and gave a competitive quote when compared with other carpet shops. However when I decided to go with them I was told by the same lady that she actually made a mistake in calculations and now the quote is £100 more than what it was initially quoted. However as a goodwill gesture she knocked off £20 delivery charge ( which btw other carpet shops don't charge anyway).I ignored this huge red flag and paid the new quoted figure . But as soon as the payment was made the attitude of this lady changed and by the time carpet fitters appointment was being booked she was not helpful at all as she said that carpet fitters are self employed. When it came to the carpet fitter Charlie , he refused to lay the carpet as the furniture wasn't totally moved and the carpet was not lifted already by us. ( it was never communicated to us that it was our responsibility to remove the old carpet as well) . Once he drove off. I contacted the branch and another lad William said that it was all printed in small print under the quotation. He refused to cancel the sale and refund the money as he said carpet has already been cut to size.Now he charged me extra money for removing the carpet and still I was responsible for disposal of old carpet. The lady at Jem Carpets lied to my face that she had communicated it already. However a new carpet fitter Scott was booked and he was a professional guy who finally completed the job without creating any more problems. I would personally avoid Jem Carpets even if they are the last carpet shop in the world and promise to provide free Carpets. Too much hassle and stress.
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JEM Carpets Scotland has been providing diamond deals on quality carpets in Glasgow & the surrounding area for 30 years! Visit a store near you today to view our fantastic range of quality carpets.
