Review Time
We recently used Jem Carpets in Hillington and were really impressed with the whole experience. From start to finish, Peter was fantastic – he managed the entire process for us and made sure everything ran smoothly.We did have a small issue early on with fitter availability, but Peter quickly stepped in and got it all sorted without any fuss.The level of customer service and communication from the team was excellent, and they genuinely went the extra mile to make sure we were happy.The carpets/flooring looks great, and we couldn’t be more pleased with the final result. Would absolutely recommend Jem Carpets Hillington – thanks again to Peter and the team for all your help!
Despite living in Greenock, we chose David at Jem Carpets in Bishopbriggs—and glad we did. After a flood, we decided to redo the entire house—a massive job—and David supported us well. From the start, David took the time to understand exactly what we wanted to achieve and gave us options based on our budget. We went with Invictus herringbone LVT throughout, with carpet on the stairs. The Invictus looks brilliant—better than the Karndean we had before. While the initial carpet fitting on the stairs wasn’t perfect, David resolved it quickly.The joiners from Drummond Joinery, especially William, are top-notch. Cracking job with the herringbone. We could’ve gone local, but the service elsewhere was awful—ranging from poor to being ignored. Jem Carpets stood out. Highly recommend contacting David directly at 0141 772 2524.
I would like to thank Jim at Bishopbriggs who helped us from start to finish with our new carpet. He was professional and friendly all the way and told us, if there's any issues to speak to him. Thankfully there weren't any issues. He communicated well and kept us informed of when the new carpets will arrive and the fitting date.
A Terrible experience which started as a pleasant experience because I ignored the red flags.The lady LM (intitails) was quite helpful and gave a competitive quote when compared with other carpet shops. However when I decided to go with them I was told by the same lady that she actually made a mistake in calculations and now the quote is £100 more than what it was initially quoted. However as a goodwill gesture she knocked off £20 delivery charge ( which btw other carpet shops don't charge anyway).I ignored this huge red flag and paid the new quoted figure . But as soon as the payment was made the attitude of this lady changed and by the time carpet fitters appointment was being booked she was not helpful at all as she said that carpet fitters are self employed. When it came to the carpet fitter Charlie , he refused to lay the carpet as the furniture wasn't totally moved and the carpet was not lifted already by us. ( it was never communicated to us that it was our responsibility to remove the old carpet as well) . Once he drove off. I contacted the branch and another lad William said that it was all printed in small print under the quotation. He refused to cancel the sale and refund the money as he said carpet has already been cut to size.Now he charged me extra money for removing the carpet and still I was responsible for disposal of old carpet. The lady at Jem Carpets lied to my face that she had communicated it already. However a new carpet fitter Scott was booked and he was a professional guy who finally completed the job without creating any more problems. I would personally avoid Jem Carpets even if they are the last carpet shop in the world and promise to provide free Carpets. Too much hassle and stress.
Gerry fitted the carpet we purchased for our little girls nursery today and done a great job! Not only that, my other half broke the door threshold when lifting the old carpet last night, so Gerry fitted a new threshold for free! Would highly recommend!!
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JEM Carpets Scotland has been providing diamond deals on quality carpets in Glasgow & the surrounding area for 30 years! Visit a store near you today to view our fantastic range of quality carpets.
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