We ordered a Richmond Tea Kettle that did not whistle. We tried everything to get it to work. As per instructions, we repackaged and returned immediately for a refund. The company sent a video of a tea kettle and insisted it works and charged us a $100 dollar "restocking" fee for an item that was defective. We tried to communicate our concerns respectfully and received rude responses. Be wary of this company standing by their products. I have never seen such poor customer service!
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Since 1991, J.L. Hufford has proudly served our local community and the online (since 2001) community by offering high quality coffee and kitchen cooking products while representing them with expert advice and support both before and after the sale. We know our customers want to enjoy beverages and meals in their homes with better results and less hassle, so more time can be spent with family and friends. Any marketplace can ship products to your door in 2 days--and so can we--but very few can speak from hands-on experience to help you find the product that's right for you while following up with any questions asked once it's in your home. That's our passion, and we hope it helps us stand out from the big box competition.See more
