the experience buying from this place is beyond unsatisfactory. we made a mistake in purchasing the machine but it was too late to cancel as it has been shipped. we called their support and they said the shipment has been rerouted to go back to their shop. BUT the shipment still came and we had to pay for the shipping even though the box was unopened. when they got the package, it took them a good few days to acknowledge receipt and i had to sent couples of email to ask for refund. When we got the refund, they took 10% of the price (although they did not do anything) and on top i had to pay for $60 shipping. This shop is a trap and YOU SHOULD NOT BUY FROM THERE. they even said they normally charge for 20% restocking fee which is absurd. this shop does not live up to the American way of customer service . it is the worst service i have experienced so far. not helpful at all. they just want to keep the money with them. a trap!!!!
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Since 1991, J.L. Hufford has proudly served our local community and the online (since 2001) community by offering high quality coffee and kitchen cooking products while representing them with expert advice and support both before and after the sale. We know our customers want to enjoy beverages and meals in their homes with better results and less hassle, so more time can be spent with family and friends. Any marketplace can ship products to your door in 2 days--and so can we--but very few can speak from hands-on experience to help you find the product that's right for you while following up with any questions asked once it's in your home. That's our passion, and we hope it helps us stand out from the big box competition.See more
