When I pushed Place Your Order for the wreath, my address in Alaska popped up and a shipping charge of $51.99 appeared plus the $63.00 charge for the wreath showing a total of $118.44 with taxes. I contacted you by email within the first few minutes to change address. It took your company more than a half hour to contact me by e-mail. I moved to Arizona in August of this year. I have never ordered through your company. Not sure why you had my Alaska address?. In my text I stated that the address was wrong, I didn’t want to pay for it to be shipped to Alaska then forwarded to me for more money or what would happen, so I wanted the order cancelled. During my first e-mail conversations within the first hour I was told the order was already being processed and that it couldn’t be cancelled. At that point I stated I would call my financial institution in the morning and flag the charge. You then said you’d try to cancel the order and get back to me by the end of business today. I then emailed, I hope so.
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