Request for Refund – Misleading Service and Unusable Lease AgreementI signed up for a membership on your platform based on the advertised promise of access to short- and mid-term lease agreements. "Key Check" was recommended through the platform, but there was no trial period, preview, or sample lease available before committing to a paid membership.Within five minutes of signing up and reviewing the lease, it became clear that this was not a short- or mid-term lease, but rather a traditional long-term lease. For example, the lease requires tenants to put utilities in their own names—something that is not standard or feasible for short- or mid-term rental arrangements.I immediately canceled my subscription and requested a refund, as the service did not meet the advertised or expected criteria. My initial request was denied. I then asked to speak to a manager. Nearly a week later, I received a call from a manager who acknowledged that the lease offered was not aligned with typical short-/mid-term leases, yet still refused to issue a refund.I did not receive the product I paid for, and the service was unusable for my intended—and advertised—purpose. I respectfully request a full refund.
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