Nothing shows how good an agent or company is as much as how they handle a problem. I booked a short tour package of Istanbul with Osman Akpinar - transfers, several nights hotel and sightseeing. When my clients arrived to the hotel there was a mixup and the hotel told them that they only had three nights reserved instead of the intended four. I called Osman and he immediately worked out the problem with the hotel. Not only did the hotel provide the full stay but they gave my clients an upgraded room! Kudos to Osman.
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