We have just had a Koa retractable canopy installed. Service was fantastic for sales. We then had some issues with the timings of the order - a number of delays - but understandable as they are made to order etc. Installation was a little haphazard. There was an issue with the canopy. The installation team were great, and worked hard to sort it out. But didn’t get the work finished and needed to come back on another date. We called 4 times over 4 days, and keep getting passed to an ‘out of hours service’ who takes our details and says we will be called back. We then emailed, and got a quicker response, and the installation was complete the following week. Overall… the product seems fantastic, great quality, looks good etc. the sales team were great, and the installation team were super friendly and worked really hard to sort out a few issues. The communication lets the business down a little. The phone service is terrible. And so you are left to do business/ timings via email, which can be a bit slow. It’s does all eventually come together, and the product seems v good. So we are now v pleased, just the process could have been smoother.
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Lanai Outdoor have an extensive range of bespoke contemporary glass extensions, verandas, glass rooms, patio awnings and louvered roof canopies.
