Review Time
The consultation was very professional, with clear explanations about different options for our patio awning. Installation went smoothly and the staff were polite and respectful throughout. We are very happy with the product quality and the reliable service.
Cannot express how delighted we are with the outdoor room supplied by Lanai. We had excellent and professional service from their MD Pete and the installer Josh. Both were highly attentive and understanding of our needs and budget. Superb service from an excellent company.
The installers were punctual and well prepared, completing the veranda without causing disruption. They made sure everything was aligned perfectly and even gave us maintenance tips. The final result looks excellent and adds real value to our property.
From the first phone call to the last follow-up, the office staff were responsive and attentive. They helped us choose the right design for our canopy and were patient with all our questions. That level of customer service really made a difference.
We really appreciated the clear breakdown of costs with no surprises later. The glass room was delivered exactly as agreed and the installation team handled everything professionally. It’s rare to find such reliability and honesty combined with quality.
We have just had a Koa retractable canopy installed. Service was fantastic for sales. We then had some issues with the timings of the order - a number of delays - but understandable as they are made to order etc. Installation was a little haphazard. There was an issue with the canopy. The installation team were great, and worked hard to sort it out. But didn’t get the work finished and needed to come back on another date. We called 4 times over 4 days, and keep getting passed to an ‘out of hours service’ who takes our details and says we will be called back. We then emailed, and got a quicker response, and the installation was complete the following week. Overall… the product seems fantastic, great quality, looks good etc. the sales team were great, and the installation team were super friendly and worked really hard to sort out a few issues. The communication lets the business down a little. The phone service is terrible. And so you are left to do business/ timings via email, which can be a bit slow. It’s does all eventually come together, and the product seems v good. So we are now v pleased, just the process could have been smoother.
We didn't even get to have an experience, we called 3 times and were told we were speaking to an 'out of hours service" whatever that means, on the 4th attempt we were told, all I can do is take your details again. Sometimes you need to follow your gut and if this is how they are operating before you've even spoken - its not good. Just look at their response to our comment, not the type of people we want to work with.
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Lanai Outdoor have an extensive range of bespoke contemporary glass extensions, verandas, glass rooms, patio awnings and louvered roof canopies.
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