The culture of the company is a disgrace. From the sales person fumbling on prices to the outsourced surveyors, outsourced installers, admin team and totally disregard for the customer of the Managing Director. When literally everything has gone wrong with such a significant purchased you would expect the guy at the top to show some compassion. I suggest reading the one star reviews on Google as this company is very good at manipulated the review process.------------------------------------------------------------Based on the current reply to this review I can now add that Lanai are liars. The surveyor candidly admitted to my husband when he came back to measure up that he botched up the whole job. Too high, too long and not wide enough. Also no offer of resolution has been made and now there is no expectation of one based on my research of Lanai. I plan to take legal advice to claim back my £34,000 paid to Lanai dating back to September 2020
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Lanai Outdoor have an extensive range of bespoke contemporary glass extensions, verandas, glass rooms, patio awnings and louvered roof canopies.
