I placed an order Friday 3rd Feb, which said on the website to expect delivery Tuesday 7th Feb. The funds were withdrawn from my account at the point of order (£210.60). I was immediately emailed by the company with an invoice attached stating order placed 3rd Feb, delivery 1-2 business days. Of course, this reinforced the website expectation of two business days (Monday 6th, Tuesday 7th). Accordingly, I confidently booked a fitter for 10th Feb to allow for any delay in shipping.Monday 6th I received an email telling me there was no stock, a delivery was expected at the end of February, putting delivery at the beginning of March. There was no apology, just a request to hold my order for a month. I was quite dismayed at this and said I was unable to wait and what alternatives could be offered. I received a quite curt response telling me there is a small note on the webpage telling me they are out of stock. I was not happy with this response, after all when I placed the order it told me delivery 7th Feb, when I received my invoice it implied 7th Feb, yet I was being told it is my fault for not ignoring the two very clear messages and instead rummaging around for small print on the site.I asked for a refund and also put in a PayPal claim for a refund as the seller could not fulfill the order as per the 7th Feb expectation they set at the point of order and in the invoice they emailed to me. I explained to the seller that I could not wait and also that I had made the refund process simple by contacting PayPal so it was simply a ‘one-click’ for the seller and the matter was resolved.Instead of simply doing this I had a very rude response from Geoffrey Campbell, again, blaming me for accepting the quoted date on the site and in the emailed invoice and telling me at no point did they say delivery would be Tuesday 7th, despite me having it clearly, in writing from them only 3 days prior. He went on to say the quoted delivery of 1-2 business days was also not able to be relied upon.I was quite shocked at how poor the customer service was and completely stunned that the company could email you an invoice with a delivery expectation of 7th Feb then claim at no point did they say what was written on their invoice. I wish I could upload a picture to allow readers to see the invoice I was sent stating this delivery timescale in writing.I have received a refund, blocked the very rude Geoffrey from sending me further correspondence and also found a company that will get me the item Wednesday 8th at less than half the price.I have to thank PayPal for their amazing service with unscrupulous companies, I do feel the outcome would have been very different if I had paid by debit card as the service was most unhelpful from The Lockshop-Warehouse, whom I felt would not have refunded me without the immediate assistance of PayPal.
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